Everything You Need to Know About Vaarep
Clear answers to common questions about features, Google integration, messaging, billing, and privacy.
What is Vaarep?
Vaarep is an automated reputation management and customer feedback platform built specifically for home service businesses (plumbers, electricians, HVAC, roofers, cleaners, and contractors).
Who is Vaarep for?
Vaarep is designed for trade service teams, field technicians, and local business owners who want to systematically turn completed jobs into 5-star Google Business Profile reviews without manual follow-up.
How does Vaarep help businesses get more reviews?
Vaarep automatically dispatches 1-tap review invitations via WhatsApp, SMS, or Email immediately after a job is completed. Because WhatsApp messages achieve 98% open rates, customers respond up to 3x faster than with traditional email.
How does the review request work?
When a technician completes a job, Vaarep sends a personalized message containing a custom link. Tapping the link opens a clean rating interface. Ratings meeting your threshold redirect the customer directly to your official Google Business Profile review dialog.
Does Vaarep write reviews for customers?
No. Vaarep never writes or fabricates reviews. All reviews posted on Google are written directly by your verified customers expressing their genuine experience.
Does Vaarep control Google ratings or manipulate reviews?
No. Vaarep does not alter, falsify, or suppress public reviews. We provide a transparent feedback experience that directs satisfied clients to Google while providing a private resolution inbox for unhappy customers.
How does Google integration work?
Vaarep connects directly to your official Google Business Profile via secure OAuth 2.0. Once connected, Vaarep automatically syncs incoming Google reviews, rating metrics, and direct review URLs.
Does Vaarep support SMS & WhatsApp?
Yes. Vaarep supports both high-deliverability SMS and official WhatsApp message templates with 1-click links for instant mobile interaction.
What happens when messaging credits are exhausted?
If messaging credits run out, review invitations automatically fall back to email dispatch while keeping your core automations active. Additional SMS and WhatsApp credit top-ups can be added anytime from your settings.
How does billing work and what currencies are supported?
Vaarep operates on monthly or annual subscriptions. Global customers are billed in USD via Paddle (our Merchant of Record). South African customers are billed in ZAR via PayFast or Paystack.
Can I cancel anytime?
Yes. There are no long-term lock-in contracts. You can cancel, upgrade, or downgrade your plan at any time directly from Dashboard → Settings → Billing.
What is the refund policy?
We offer a 14-day free trial so you can evaluate the platform risk-free. Paid subscriptions can be canceled anytime to stop future renewals. View our complete Refund & Cancellation Policy at /refunds.
How is customer data handled?
Your customer data is strictly isolated within your organization workspace. We encrypt data in transit (TLS 1.3) and at rest, and we never sell or share customer contact lists with third parties. Read our Privacy Policy at /privacy.
Have a specific question not listed here?
Reach out to our customer support team directly.